You have ordered in our online shop and would like to return the product(s) you ordered?
Here we explain step by step how it works:
RETURN
1. ORDER NO. & E-Mail Address SEARCH OUT
To register your return via our returns portal, you absolutely need the 12-digit order number. from your order confirmation (e.g. #00010000001) and the email address you gave when placing your order.
2. REGISTER RETURNS
- Go to our returns portal using the link below.
- Enter your order number. and the email address you used to place your order and click on "Order".
- Your ordered product(s) appear on the page.
- Please select a suitable reason for your return and state how many packages you would like to return.
Please note: In principle, we can only accept unopened packages. - Now you can optionally leave a comment and upload photos.
- Your delivery address from your order is automatically pre-filled.
- Please click on the "Create return request" button.
- You will be forwarded to the next page and can download the return slip under "Downloads".
- If you have registered the return by mistake, you can undo it under "Cancel return request".
- Your registered return will now be sent to us for verification.
- You will receive an email from us with detailed instructions for the next steps.
3. RETURN completed
4. RETURN Rejected
- If you return your order without first registering your return via the portal and without your registration having been confirmed by us by email beforehand, we will unfortunately not be able to process and complete the return.
- We can only accept unopened packages.