Consumers have the following right of withdrawal:

Cancellation Policy
Revocation Right

You have the right to withdraw from this contract within fourteen days without giving a reason*. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Havsund GmbH) a clear statement (e.g. a letter sent by post, fax, telephone number: 08151 65 888 0 or an email to service@havsund.com) of your decision to withdraw from this contract. 

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

*Digital products such as e-books are excluded from revocation.

Consequences

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of revocation does not exist in the following contracts:

  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.


Sincerely, Havsund GmbH


Non-existence of the right of withdrawal
Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts: 
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, contracts for the supply of goods that can spoil quickly or whose expiry date is quick would be exceeded, contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, contracts for the delivery of goods if these are inseparable from others after delivery due to their nature Goods were mixed, contracts for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence, contracts for Supply of sound or video recordings or computer software in a sealed package if unsealed after delivery Contracts for the supply of newspapers, periodicals or magazines other than subscription contracts.